Email and Chat Support gives a convenient way for customers to directly address their concerns. Chat Support provides a 24/7 online interaction with customers regarding their concerns about the services or products. Email Support dispatches instructions to aid our customers with instructions and details via email. Our team provides swift interaction and resolution to our acustomer’s concerns via chat and email. Our non-voice solution consists of an efficient team that can cater emails to your clients regarding business matters and garners more customers through live chat easily with our Non-Voice services. By offering quick and professional support while still maintaining your company’s quality, our specialists are more than ready for all your required tasks.
Email & Chat
Email & Chat
Strategy and Plan
- We will be using 5-6 trained resources to provide 24x7 support for 1 desk.
- Knowledge base with FAQs will be created for each client.
- The scope of services will be limited to knowledge base.
- The knowledge base will be constantly upgraded for effective operations.
- The escalations will be emailed to the client on a daily basis for further action.